Legal notice

LEGAL NOTICE AND TERMS

Versalis (Yavuz İlçel Sole Proprietorship)

Company Information:

  • Trade Name: Yavuz İlçel Sole Proprietorship

  • Tax ID No (Turkish ID No): 271 606 692 98

  • Contact Address:
    Küçükbalıklı Mah. 1. Katip Sk. Otimer Ticaret Merkezi, 7F/1A Sapphire Eşarp
    Osmangazi / Bursa – 16250

  • Phone:
    • Landline: 0224 223 91 98
    • Mobile/WhatsApp: +90 539 763 48 36

  • E-mail: info@sapphiresc.com

This “Legal Notice and Terms” (hereinafter referred to as the “Notice” or the “Terms”) sets out the rights, obligations, responsibilities and protections relating to the use of all online channels operated by Versalis (website, social media accounts, etc.) and the content, products and services accessible through these channels. Persons who do not accept the provisions of this Notice may in no way benefit from Versalis’ online channels and services. The Privacy Policy, Returns/Exchange Policy and all other additional regulations also constitute supplementary provisions to this Notice and are not rendered invalid in the event of any breach.

Versalis® and So Soft® are trademark names for which registration applications have been filed. All commercial rights are reserved.

1. DEFINITIONS

  1. “Versalis” / “Company” / “We” / “Us” refers to Yavuz İlçel Sole Proprietorship and its affiliated service units.

  2. “You” / “User” / “Customer” refers to the natural or legal person who has accepted this Notice, visits our website (www.versalis.com.tr) or all related digital channels, benefits from the content and services, or purchases products.

  3. “Website” / “Platform” refers to the website at www.versalis.com.tr operated by Versalis and the subpages it directs to, as well as social media accounts and mobile applications (if any).

  4. “Product” refers to all kinds of textiles, shawls, scarves, accessories and similar materials offered for sale on the Website.

  5. “Service” refers to all digital content provided through the Website, customer support tools, order processes, payment services, cargo and delivery management, returns/exchange processes and the technical infrastructure and add-ons related thereto.

  6. “Content” refers to texts, images, graphics, logos, videos, software code and all types of copyright-protected material published on the Website.

2. ACCEPTANCE AND EFFECTIVENESS

– By accessing the Website or using any of the Products and Services offered on the Website, you are deemed to have accepted all terms, provisions and policies set out in this Legal Notice.
– If you do not accept this Notice, you may not access the Website or benefit from any Service or Product.
– Versalis reserves the right to change or update all or part of this Notice at any time and without any prior notification. Amendments take effect as soon as they are published on the Website. Your continued access to the Website or use of the Service means that you have accepted the changes.
– If you violate the provisions, your access to the Website may be terminated immediately and legal remedies may be pursued.

3. GOVERNING LAW AND JURISDICTION

  1. The laws of the Republic of Türkiye shall be taken as the basis for the interpretation and implementation of this Notice.

  2. All applicable and in-force laws and regulations are complied with.

  3. All Services and Products offered on or through the Website are provided in compliance with the legislation in force within the borders of the Republic of Türkiye.

  4. For any dispute that may arise within the scope of this Notice, Bursa (Central) Civil Courts of First Instance and Enforcement Offices shall have jurisdiction.

4. PROVISION OF SERVICES AND PRODUCTS

  1. The Website has been created to showcase, promote and sell online Versalis’ premium segment “So Soft” shawl and scarf collection, digital print designs, patterned shawls, accessories and other textile products.

  2. Although all Products offered on the Website are displayed as closely as possible to their true colors and quality characteristics, slight deviations in color may occur between what you see at the time of ordering and the actual product due to screen resolutions, device differences and digital printing variations. This does not constitute a breach of our duty to inform in product orders.

  3. Our Services cover the Website infrastructure, customer support unit, payment infrastructure, cargo and delivery agreements, returns/exchange processes, individual membership forms and e-invoicing service integrated with the Digital Tax Office, as required for e-commerce. Versalis provides the Services “as is” and “as available” without any additional representation, warranty or undertaking.

  4. AI-Assisted Services:
    Some product descriptions, customer support responses or recommendation systems on our website are enhanced by artificial intelligence (AI)-based automation. Content generated by AI is, as far as possible, reviewed and approved under human supervision; however, in view of the possibility of incorrect, incomplete or automated responses, the final assessment and decision always rests with the user.
    Versalis’ liability for any content errors arising from AI-assisted tools is limited to the monetary value of the product/service.
    Some content and customer support on our website are supported by AI-powered automation. Final quality control is ensured through human oversight.

5. PAYMENT INFRASTRUCTURE AND CARD SECURITY

All online payments made via Versalis are processed through the İyzico secure virtual POS infrastructure, provided by one of Türkiye’s leading payment institutions.
İyzico holds a license from the BRSA (Banking Regulation and Supervision Agency) in accordance with Law No. 6493, and card information is protected with high security standards (PCI DSS compliance, SSL encryption, 3D Secure, etc.).
Versalis undertakes that it never stores credit card or payment information on its own servers.
If you experience any issues during the payment process, you can contact us at info@sapphiresc.com.

6. TRADEMARK, PATENT AND INTELLECTUAL PROPERTY

Registration and Patent Status:
The “Versalis” and “So Soft” brands are currently in the process of registration/patent procedures and have not yet been officially registered.
All product names, collection names and original content on the website are protected under applicable legislation with respect to general commercial rights and against unfair competition.
Any parties wishing to make a claim regarding infringement of third-party or brand rights must first submit a written application to info@sapphiresc.com.

7. VAT AND PRICING

VAT Application:
All product and service prices stated on the Website include 20% Value Added Tax (VAT).
The VAT rate may be updated in line with changes in tax legislation.
The VAT rate legally indicated on your invoices is the applicable rate and is clearly stated in the order confirmation and on the invoice.

8. MEMBERSHIP AND ACCOUNT SECURITY

  1. To be able to shop on the Website or benefit from certain campaigns, you may be required to create a user account based on an e-mail and password. All information you provide in the account form must be accurate, complete and up to date.

  2. Account security is entirely the responsibility of the user. The password provided must never be shared with third parties, forgotten, or stored in notebooks or similar media.

  3. Versalis is not responsible for any damages arising from unauthorized use of your account. If you believe that your password has been stolen or your account has fallen into the hands of unauthorized persons, you are obliged to immediately inform the Versalis Support Team.

  4. If you detect any bug, outage or technical malfunction on the Website, please report the situation immediately to info@sapphiresc.com; the necessary measures will be taken promptly to resolve the issue.

9. TERMS RELATING TO PRODUCT SALES

  1. Order Confirmation and Pricing:

    • Product prices are deemed valid at the time they are published on the Website. Versalis reserves the right to change prices (excluding promotional discounts) without prior notice for any reason.

    • The price of a product you add to your cart may be revised up until the final confirmation step at checkout. Once you complete the order, no request relating to any subsequent price change will be processed.

    • All prices on the Website include VAT. In cases where different tax rates or special taxes apply, transactions are carried out in line with your registered tax identification information.

  2. Order Process and Payment:

    • To complete the order process, you must enter accurate, complete and up-to-date billing and shipping information.

    • During the payment stage, bank/credit card or virtual POS infrastructures integrated into the Website are used. Your credit card information is transmitted using 3D Secure and encrypted (SSL) by us. Versalis is not responsible for any damages arising from the theft or misuse of your card information; however, it ensures full implementation of the data security procedures specified in our privacy policy.

    • In the event of a system error or malfunction during payment, Versalis will promptly revise the process and inform you about alternative payment methods.

  3. Stock and Order Cancellation:

    • Although stock status is updated rapidly, on rare occasions you may order a product that has already sold out due to technical reasons. In such cases, Versalis will inform you via e-mail or phone as soon as the stock status is clarified and reserves the right to cancel your order or offer an equivalent alternative product.

    • For orders cancelled due to stock issues, refunds will be made within a maximum of 5 business days, depending on the refund method (credit card, bank transfer, etc.).

  4. Delivery and Shipping Process:

    • Following order confirmation, packaging and logistics preparation generally begin within 1 business day. Shipments are handed over to contracted cargo companies in line with their planned delivery times.

    • Delivery times (1–2 business days within Istanbul, 2–4 business days across Türkiye) may vary depending on regional conditions and the capabilities of the cargo company; international deliveries are currently not available.

    • Once we hand your order over to the cargo company, your tracking number will be shared with you. When receiving your shipment, you must check the packaging for any visible damage and, if any, have the cargo officer note “package damaged” and report this note electronically/orally to the Versalis Support Team.

  5. Product Exchange and Return Conditions:

    • Product returns or exchanges are subject to the conditions stated on Versalis’ Returns and Exchange Policy page. In particular:
      • You must notify your request for a return or exchange via e-mail to info@sapphiresc.com within 14 days from the date of delivery.
      • For product returns, the product box must be undamaged, labels must be intact and the product must be unused.
      • The shipping cost for returned products may be borne by the customer or Versalis depending on sales campaigns and promotional conditions; details are explained in our returns policy.

    • For any return request, you must provide your invoice or waybill information in full. After your return is approved, you will be instructed on how to provide your shipment label to one of Versalis’ suppliers or contracted cargo companies.

10. INTELLECTUAL PROPERTY AND COPYRIGHT

  1. Trademarks and Registered Rights:

    • “Versalis” logos, the “So Soft” collection name, all brands, graphics, product designs and promotional materials belonging to Versalis are protected under Versalis’ registered or unregistered trademark rights. In the event that third parties use these rights without permission, Versalis reserves the right to pursue legal remedies.

    • The Website’s domain name, code structure and infrastructure are the exclusive property of Versalis. You may not claim that any abbreviation, link sharing or domain name similarity belongs to Versalis.

  2. Scope of Copyright:

    • All texts, images, photographs, videos, software code, graphics, drawings and any other content (hereinafter referred to as the “Content”) on the Website belong to Versalis and/or its licensors.

    • The Content, in whole or in part, may not be reproduced, copied, republished, distributed or used in any other medium without obtaining prior written permission from Versalis.

    • If the User adds or uploads third-party materials to the Website that infringe copyright in the Content, the User agrees to immediately remove the relevant material and indemnify Versalis.

  3. User-Provided Content and Comments:

    • If users submit comments, suggestions, customer photos or other “user-generated content” to the Website or social media accounts, Versalis shall have the right to edit, remove, reproduce and use such content for commercial purposes at any time.

    • The user declares and undertakes that the content they submit is original, does not infringe the rights of any third party, and does not contain any unlawful or unethical material. Otherwise, all legal liabilities arising therefrom shall rest solely with the user.

11. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

  1. Warranties and Representations:

    • Versalis makes no representation or warranty that the Services and Products offered on the Website will be “uninterrupted, timely, secure or error-free”. All Services are provided “as is” and “as available”.

    • The Website’s content, product descriptions, technical data, pricing information and all other information may be updated at any time. Versalis cannot be held liable for any damages that may arise from errors, omissions or defects in the information and products on the Website.

  2. Limitation of Liability:

    • Versalis shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages (such as loss of profit, loss of data, loss of customers or similar) arising from the Website. Versalis’ liability is limited solely to the order amount.

    • The following situations fall within the scope of Versalis’ limitation of liability:
      • Interruptions in access to the Website or interruptions caused by maintenance work or attacks (DDOS, etc.) on the Website’s technical infrastructure.
      • Delays, loss, theft and damage arising from cargo.
      • Orders that cannot be delivered due to incomplete/incorrect address information provided by the customer.
      • Technical failures arising from servers, databases or third-party payment systems.
      • Delays or inconsistencies in the updating of information, prices and stock on the Website.

  3. Force Majeure:

    • Versalis shall not accept any liability for compensation in the event of disruptions in the provision of the Service due to force majeure events such as natural disasters, pandemics, war, strikes, public holidays/curfews, infrastructure failures, government restrictions and other extraordinary circumstances beyond its control.

    • Following the cessation of force majeure events, Versalis will make all reasonable efforts to restore the Service to normal within a reasonable time.

12. PRIVACY AND PROTECTION OF PERSONAL DATA

  1. Data Controller and Processing Purposes:

    • In accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and the Law No. 6563 on the Regulation of Electronic Commerce, Versalis collects, processes and stores customers’ order, identity, contact, payment and delivery data.

    • The data collected is used for the completion of orders, execution of the payment process, organization of cargo, fulfillment of legal obligations (such as issuing invoices), and customer information and campaign processes.

  2. User Rights:

    • You may submit your rights regarding your personal data—access, rectification, deletion, transfer, objection to processing and restriction of processing—to Versalis in writing via info@sapphiresc.com.

    • Your request will be concluded free of charge within the period stipulated in the KVKK (within 30 days).

  3. Sharing with Third Parties:

    • Due to order and cargo processes, your personal information may be transferred to contracted cargo companies, payment infrastructure providers and, in cases of legal obligation, to official authorities.

    • In sharing data with these third parties, Versalis has signed a confidentiality undertaking (Non-Disclosure Agreement) and takes the necessary technical and administrative measures to ensure the security of your data.

  4. Cookie Policy:

    • The Website uses cookies for web analytics, advertising/marketing targeting and improving user experience.

    • You may partially or completely block the use of cookies via your browser settings; however, in this case, some functions of the Website may be limited or may not work.

    • For detailed information about cookies, you can review the “Cookie Policy” page.

13. THIRD-PARTY LINKS

  1. Links on the Website (banners, advertisements, collaborations, etc.) may direct you to third-party websites outside Versalis. Versalis is not responsible for the content, security or privacy policies of these sites.

  2. Once you are redirected to third-party sites, all applicable terms of use and privacy policies are governed by that third party’s own terms and conditions.

  3. Versalis accepts no direct or indirect liability for third-party links or advertisements.

14. THIRD-PARTY TOOLS AND SERVICES

  1. The Website may offer users certain third-party tools (for example: e-mail marketing integrations, payment infrastructures, live support solutions).

  2. These tools are provided by third parties without being under the control of Versalis. Versalis cannot be held liable for any technical or legal issues arising from your use of these tools.

  3. All card information, account information, personal data, etc. relating to access to and use of third-party tools are subject to the third party’s own personal data and usage policies. Versalis accepts no liability for damages arising from breaches of these policies.

15. WEBSITE USER OBLIGATIONS

  1. Unlawful Use is Prohibited:
    – You may not use the Website or its content for purposes contrary to the law, general moral standards or public order.
    – You must never engage in any illegal or unethical activities such as copyright infringement, violation of intellectual property rights, fraud, insult, defamation, threats, racist/discriminatory speech, prohibited sexual content, gambling, etc.
    – Uploading viruses, malware or spam content to the Website is strictly prohibited.

  2. Account and Password Security:
    – Your account information must not be shared with others and must be stored in a secure environment. In the event that your password is stolen or your account is compromised, you must immediately inform Versalis.
    – If any third party gains unauthorized access to your account, you are obliged to notify Versalis immediately.

  3. Browser Compatibility and Technical Requirements:
    – For the Website to function smoothly, it is recommended that you use an up-to-date web browser (Chrome, Firefox, Safari, Edge) and a stable internet connection.
    – Ensure that your browser security settings (JavaScript and cookies) are enabled as required for the Website to operate properly.

  4. Non-Compliance with Obligations:
    – In the event that you fail to comply with the provisions of this Notice, Versalis reserves the right to temporarily or permanently suspend your account, immediately terminate your access to the Services and pursue legal remedies.
    – Any sanctions, compensation claims and legal proceedings we implement will be communicated to you directly.

16. INDEMNIFICATION

  1. As a user, in the event that you violate this Notice, its supplementary provisions or any applicable legislation, you agree and undertake to indemnify, defend and hold harmless Versalis, its affiliates, employees, managers, representatives and business partners from and against any and all costs, damages, attorneys’ fees and similar direct or indirect financial losses and expenses that may arise against them.

  2. You are also called upon and required to hold Versalis harmless from any claims made by third parties against you and all related expenses, to support Versalis and to provide the necessary information.

17. TERMINATION AND DISPUTE RESOLUTION

  1. Termination:
    – In the event that any irregularity, illegal activity, infringement of property rights or other acts constituting an offense as set out in this Notice are notified to Versalis or to you, and such violations continue despite all warnings, Versalis may immediately suspend or terminate your access to the Website.
    – You may also terminate this Notice at any time by ceasing to access the Website or use the Services provided through the Website. All your membership data and order history may continue to be stored in accordance with Versalis’ archiving policies; if you request deletion of your data, we will evaluate this request and respond as soon as possible in line with our privacy policy.

  2. Dispute Resolution:
    – Any dispute arising from or in connection with this Notice or the Services and Products offered on the Website shall first be sought to be resolved amicably between the parties. If no settlement is reached, Bursa (Central) Civil Courts of First Instance and Enforcement Offices shall have jurisdiction.
    – In disputes arising from consumer transactions, the provisions of the Law No. 6502 on the Protection of Consumers shall remain reserved.

18. AMENDMENTS AND UP-TO-DATE TERMS

  1. Versalis reserves the right to update this Notice or any of its other policies (Privacy, Cookie, Returns/Exchange, Terms of Use, etc.) at any time, provided that it announces such changes on the Website at least 30 days in advance.

  2. Any changes made shall take effect as soon as they are published on the Website. You can access the current texts via the “Legal Notice” link at the bottom of the Website’s homepage or from the relevant policy pages.

  3. Your continued access to the Website and use of the Services means that you accept the updates. If you do not accept the updates, you must immediately stop using the Website.

19. NON-ASSIGNABILITY

  1. Any right or obligation of yours under this Notice may not be assigned or transferred to any third party without the written consent of Versalis. Versalis may assign these rights and obligations to third parties in any manner it deems appropriate, provided that it gives notice.

20. SEVERABILITY

  1. If any provision of this Notice is held invalid, unenforceable or void by a court of competent jurisdiction, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect. The invalid provision shall be interpreted by the competent court to the broadest extent legally permissible.

21. CONTACT

You may submit any questions, suggestions or complaints regarding this Notice or the Website through the following communication channels:

  • E-mail: info@sapphiresc.com

  • Phone: 0224 223 91 98 / +90 539 763 48 36

  • Address:
    Küçükbalıklı Mah.

    1. Katip Sokak, Otimer Ticaret Merkezi,
      7F/1A Sapphire Eşarp
      Osmangazi / Bursa – 16250

Yavuz İlçel Sole Proprietorship undertakes to keep the most up-to-date version of this Legal Notice published on the Website. Your continued access to Versalis means that you fully and indefinitely accept all the terms set out in this Notice.
Thank you.