Shipping policy

1. SHIPPING PROCESS AND DELIVERY TIMES

  • Order Preparation Time:
    Once your order is confirmed, the packaging and dispatch process begins within an average of 1 business day. Orders placed on weekends or public holidays are processed on the next business day.

  • Delivery Times:
    • Deliveries within Istanbul: 1–2 business days
    • Deliveries across Turkey: 2–4 business days

When your order is shipped, your tracking number will be sent to you via email or SMS. With this number, you can easily track the delivery status of your shipment.

2. SHIPPING COMPANY

Depending on regional logistics conditions and stock availability, your shipments may be sent via any suitable shipping company. If the shipping option you selected during checkout is not available after the order is confirmed, your order will be shipped with the fastest and most reliable alternative courier.

3. DELIVERY ADDRESS AND RESPONSIBILITY

  • To ensure your order reaches the correct address, it is important that you enter your delivery address completely and accurately. Please also make sure your email address and mobile phone number are current and complete.

  • If an order cannot be delivered due to incorrect or incomplete address information, the cost of reshipping will be borne by the customer.

  • If you wish to change your address, you must send an email to info@sapphiresc.com before your shipment is dispatched. Address change requests made after the order has been handed over to the courier may result in additional fees and delivery delays.

4. ACCEPTING SHIPMENTS AND DAMAGE CASES

  • When receiving your shipment, please visually inspect the package:
    • Is there any tearing, crushing, wetness, or unusual damage on the outer packaging?
    • If the package does not appear intact, we kindly ask you to have the courier note “damaged package” and sign as “not delivered”.

  • If, after opening the package, you notice any issue with the product (wrong item, color difference, tear, etc.), please submit your request by following the steps on our Returns and Exchanges Policy page within 24 hours. Otherwise, we may not be able to process your return or exchange.

5. LOST OR DELAYED SHIPMENTS

  • If your order is taking longer than expected to arrive:

    1. Check the tracking number that was provided to you when your order was shipped.

    2. If there has been no movement in the tracking information for more than 24 hours, or if the tracking page shows messages such as “stuck at distribution center”, please email us at info@sapphiresc.com to let us know.

  • In cases of loss or delay caused by the shipping company, Versalis does not accept liability, but you can always contact us so we can help you track the process, communicate with the courier, and provide any support you need.

6. RETURNS – COOPERATION WITH COURIERS

  • When a product needs to be returned or exchanged, details about shipping fees and the steps in the returns process can be found on our Returns and Exchanges Policy page.

  • Once your return request has been approved, simply follow the instructions in our Returns and Exchanges Policy regarding which courier to use and which address to ship to when sending the product back to Versalis. Shipments that comply with the conditions specified in the Returns and Exchanges Policy will be processed promptly.

7. FREQUENTLY ASKED QUESTIONS (FAQ)

  1. When will my order be shipped?
    • Orders placed on weekdays before 3:00 p.m. are generally shipped the same day. Orders placed after 3:00 p.m. are processed on the next business day.

  2. Why has my delivery time been extended?
    • Seasonal demand, regional holidays, or severe weather conditions may cause delays in delivery. You can check the current status with your tracking number and contact us for further details if needed.

  3. What happens if my order is shipped to the wrong address?
    • If the shipping address was entered incorrectly, the order cannot be delivered and a return code is created. In this case, the cost of reshipping will be borne by the customer. If you would like to place a new order, you will need to do so using the correct address information.

  4. The product is marked as delivered, but the courier says it hasn’t reached us?
    • It may have been left with your neighbors or building superintendent at the time of delivery. In this case, please contact the courier company and ask for detailed location information. If the issue is still not resolved, share it with us and we will help you.

  5. Do you resend shipments?
    • In cases of loss caused by the courier company, a claim can be opened with the company after confirmation of the missing package, and reshipment may be initiated. Please first check your tracking number and then inform our support team via info@sapphiresc.com.

At Versalis, our goal is to deliver your orders to you as safely and quickly as possible.
For any questions or suggestions regarding our shipping policy, please contact us at info@sapphiresc.com.
Thank you!